About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Roles and Responsibilities

Technical Support & Troubleshooting

• Respond to customer inquiries via phone, email, and ticketing systems.
• Diagnose and resolve issues related to hardware faults, firmware updates, platform access, and general system performance.
• Escalate complex issues to electricians and the engineering team.
• Maintain detailed logs and documentation of support cases.

Customer Enablement & Documentation

• Contribute to the development of guides, FAQs, and knowledge base articles.
• Support customer success initiatives and campaigns.

Collaboration & Continuous Improvement

• Work closely with field engineers, product teams, and Quality Assurance to resolve recurring issues.
• Provide feedback to improve product features and support processes.
• Participate in team meetings and contribute to customer success metrics and reporting.

Required Experience

• 3-5 years of experience in technical support or field service roles within solar PV, energy storage, electrical systems, or IT/Communication.
• Experience using CRM and ticketing platforms (e.g., Microsoft Dynamics 365).

Minimum Qualifications

• Diploma or Bachelors degree in Electrical Engineering, Energy Systems, IT, or a related technical field.

A Successful Candidate Must Have

• Strong problem-solving and communication skills.
• Ability to clearly explain technical concepts to non-technical users.
• Customer-focused mindset with a proactive approach to issue resolution.

Proficient With

• CRM and ticketing systems.
• BESS systems and inverter protocols (advantage).

Experience Advantage

• Previous experience developing documentation such as guides and knowledge base articles.

• Familiarity with solar/renewable energy technologies.

Shore Xtra Perks

• Day 1 HMO Coverage
• Attendance Bonus – Earn up to ₱5,000 every pay run for consistent, perfect attendance.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays


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