About the team

We are committed to the proactive management of risks and opportunities. This is achieved through the development of a strong culture and the implementation of practical frameworks and processes across all structures, functions, and operational activities.

The Risks and Ethics team supports the Firm to ensure that risks to us are managed on a proactive basis and policies and procedures in respect of independence and risk management are consistently applied across all offices.

The Quality Management team assists the firm in ensuring that arrangements, relationships, and services entered into by us and all firm personnel are appropriately considered from an ethical, independent, and conflict perspective in accordance with professional standards and our policies.

Our Values:

These are a set of five values that operate as a system, together reflecting and shaping behaviors and organizational culture across the organization.

ONE: We work collaboratively towards a common purpose and shared goals.

BOLD: We embrace change and innovation to help our clients, our colleagues, and ourselves.

HUMAN: We are authentic in our interactions and communicate openly, honestly, and respectfully.

STRIVE: We deliver the best possible outcomes for our clients and take pride in our work built on quality and integrity.

HEART: We care for each other, our clients, and our communities understanding that empathy makes us stronger.

About the Role
The L2 Administrator plays a key role in a central team responsible for administering and supporting the business to comply with processes related to the implementation and ongoing operation of a new global conflict and independence system in Australia. This initiative aims to improve efficiencies across the organization globally.

Role Responsibilities
In relation to the new global conflict and independence system:

• Provide administrative support in the ingestion of existing client data and corporate trees prior to going live.

• Assist in adding new client data, updating existing client data, and managing corporate trees.

• Support Responsible Party verification by liaising with audit teams and clients.

• Approve tasks within the system, ensuring compliance with internal guidelines.

• Assist in updates to inactive clients and handle tasks associated with both local and global system-related reports.

• Manage escalations, ensuring that issues are addressed promptly and appropriately in accordance with prescribed procedures.

• Act as a point of contact for receiving escalations, demonstrating quick problem-solving and communication skills to resolve issues effectively.

Skills/Attributes Required

• A proactive team player who is dedicated to supporting team efforts.

• High attention to detail with a commitment to accuracy and quality in all tasks.

• Ability to handle large volumes of data while adhering to prescribed procedures.

• Advanced knowledge of MS Office products as a foundation for the role.

• Open, honest communication style with the ability to confidently escalate issues outside of set procedures.

• Strong problem-solving skills, especially when addressing escalated matters.

• The ability to maintain confidentiality and integrity, particularly when handling sensitive data, to safeguard the organization's risk profile.

ShoreXtra Perks

• Free barista-style coffee

• Free parking and jeepney services

• Highly engaged team

• Unlimited potential for growth

• Challenging role

• Fun and family-oriented working environment

• Shore360 Employee Referral Bronze Badge

Work Set Up:

• On-Site

• Monday to Friday, 6:00 am - 3:00 pm