About:

We are one of Australias leading freight brokers that has been formulating freight solutions since 1986

Our values define our approach and our delivery. We pride ourselves on communicating our values and delivering on them in a real and meaningful way. Our Values are Integrity, Success, Passion, and Adaptability.

Our purpose is to manage our customers freight which results in effective cost management and service improvements. Our advanced IT systems and integration ensure that our customers freight arrives on time, every time.

We are a rapidly growing logistics company, focused on brilliant customer service and cutting-edge technology. We are committed to providing a great place to work for our employees, and culture is very important to us.

As part of our growth plans, we are going to grow our presence in Clark considerably in 2025, with an estimated number of staff potentially reaching 15 by the end of 2025

Position Overview:

The Project Manager oversees customer onboarding, internal development initiatives, and ongoing project pipelines for the companys technology and service platform. This role ensures that all client implementations and development projects are delivered on time, within scope, and aligned with business priorities. The position serves as the key liaison between internal teams (development, customer success, and commercial) and external stakeholders to ensure seamless execution and transparent communication.

Key Responsibilities

1. Customer Onboarding & Implementation

• Manage the onboarding of new clients from contract signing through to go-live.

• Coordinate system setup, data migration, integrations, and training.

• Develop and maintain onboarding project plans and timelines.

• Monitor progress, manage dependencies, and escalate issues where required.

• Conduct post-implementation reviews to identify opportunities for improvement.

2. Project & Development Management

• Oversee the end-to-end lifecycle of internal and client-facing development projects.

• Translate business requirements into actionable tasks and manage delivery against scope, time, and budget.

• Manage the product development pipeline prioritisation, sprint planning, and backlog refinement.
  Coordinate with technical leads, developers, and QA teams to ensure timely delivery.

• Identify and manage risks, dependencies, and changes in project scope.

3. Stakeholder & Communication Management

• Maintain regular reporting to internal and external stakeholders on project progress, issues, and milestones.

• Host progress and governance meetings with cross-functional teams.

• Prepare dashboards, reports, and documentation to support decision-making.

• Ensure alignment between client expectations, internal capability, and delivery timelines.

4. Process Improvement & Governance

• Standardise project delivery and onboarding methodologies across teams.

• Contribute to the continuous improvement of delivery frameworks, documentation templates, and reporting.

• Champion use of project management and collaboration tools (i.e. Monday.com, Hubspot).
  Promote clear communication and accountability across departments.

Key Performance Indicators (KPIs)

• Onboarding delivery: % of new clients onboarded within agreed timelines.

• Project delivery: % of projects delivered on schedule and within scope.

• Stakeholder satisfaction: Measured via feedback surveys and retention metrics.

• Process efficiency: Reduction in onboarding cycle time and escalation frequency.

• Communication & reporting: Timely, accurate, and actionable updates provided to leadership and clients.

Skills and Competencies

• Proven ability to manage multiple concurrent implementation or development projects.

• Strong stakeholder management and communication skills (technical and non-technical audiences).

• Exceptional organisational and time-management capabilities.

• Analytical mindset with ability to translate business goals into deliverable actions.

• Working knowledge of Agile/Scrum methodologies.

• High proficiency with project management and collaboration tools.

• Ability to navigate technical discussions and problem-solve in a fast-paced environment.

Qualifications & Skills:

• Bachelors Degree in Business, IT, Project Management, or related discipline.

• 35+ years experience in project management within a technology or service delivery environment.
  PMP, PRINCE2, or Agile certification preferred.

• Experience in customer onboarding, change management, or implementation is highly regarded.

Attributes

• Commercially astute, outcome-driven, and detail-oriented.

• Collaborative leadership style with high accountability.

• Adaptable to shifting priorities in a scaling business.

• Strong sense of ownership and follow-through.

• Strong and measured under pressure, with a professional and balanced approach to decision-making.

• Maintains a consistently positive attitude and demonstrates effective, respectful communication across all levels of the business.

• Strong sense of ownership and follow-through.

ShoreXtra Perks

• Free barista-style coffee

• Free parking and jeepney services

• Highly engaged team

• Unlimited potential for growth

• Challenging role

• Fun and family-oriented working environment

• Silver Badge for Shore360 Employee referral program

Work Set Up:

• On-site

• Monday to Friday, 6:00 AM - 3:00 PM