About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

We are looking for an Administrative Agent to support the day-to-day operations of our telehealth practice. This role focuses on routine administrative tasks, patient record management, and appointment support.

Key Responsibilities

• Assist in verifying and maintaining patient documents and records
• Monitor appointment schedules and provide basic diary management support
• Support Medicare validation tasks and flag any issues for review

• Update patient information and appointments using internal systems and CRMs

• Follow established processes to ensure patient data is handled accurately and confidentially

Requirements

• Clear verbal and written English communication skills
• Comfortable using online systems and learning new tools
• Strong attention to detail and ability to follow instructions
• Willingness to work flexible shifts (9 hours per day, 5 days per week), including possible weekends and varying start times, as we operate on an almost 24-hour schedule

Nice to Have

• Previous administrative, healthcare support, or BPO experience
• Familiarity with CRM or ticketing systems

ShoreXtra Perks

• Day 1 HMO coverage

• Day-shift schedule

• Fixed weekends off

• Game lounge

• ShoreLife perks (gym membership discounts and more!)

• Engaging monthly activities

• Free and unlimited barista-style coffee

• Free parking and shuttle services

• Employee referral incentives (Bronze)