The Role Will Significantly Contribute Through

• Provide first and mid-level IT support
• Troubleshooting IT software & hardware issues
• Coordinating the IT Helpdesk Log
• Resolve support tickets
• Assist in maintaining the IT Asset Register
• IT setup for new staff members
• Other duties as required

Core Responsibilities and Accountabilities

• Set up laptops and other devices remotely
• Install and configure appropriate software and functions according to specifications
• Provide orientation and guidance to users on how to operate new computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages
• Manage Asset and work-from-home device list
• Manage hosted PBX

Knowledge Required

• Exceptional personal presentation in a professional manner for client relations
• Effective written and verbal communication skills
• Ability to use Microsoft Office 365, Word processing and formatting, email, and software applications
• Ability to work both independently but also within a collaborative team environment
• Well-developed interpersonal skills with the ability to work productively with a broad range of
• people from a variety of backgrounds and experiences
• Exceptional time management, organizational and administrative skills

ShoreXtra Perks

• Bronze Badge Referral reward for Shore360 employees
• Free barista-style coffee
• Free parking and jeepney services
• Highly engaged team
• Unlimited potential for growth
• Challenging role
• Fun and family-oriented working environment

Work Arrangement:

• Onsite - Shifting Schedule (Mon-Sun 5:00 AM–2:00 PM, 6:00 AM–3:00 PM, or 9:00 AM–6:00 PM)
• Fixed Term - 3 months
• Evaluation on the 60th day